Our services
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Explorer our Rentals
Discover Unique Event Rentals: Dive into a world of exquisite event rentals that will transform your special occasion into a memorable experience. Explore our curated collection of distinctive pieces, from elegant furniture to eye-catching decor accents. We have everything you need to add that special touch to your event.
Endless Possibilities: Whether you're planning a wedding, corporate event, or a private celebration, our extensive rental offerings provide endless possibilities. With a wide range of styles, colors, and themes, you're sure to find the perfect pieces to elevate your event.
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Customize your Events
Tailored to Your Vision: At Isla Events, we believe that every event is as unique as the person behind it. We specialize in custom event design, working closely with you to bring your vision to life. From choosing the right color palette to selecting the finest details, we ensure that every aspect of your event reflects your style and preferences.
Personalized Event Proposals: We take your inspiration and ideas and transform them into a personalized design. Our dedicated team creates a custom proposal that outlines every detail, ensuring that your event is a true reflection of your dreams.
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Book our Floral Services
Breathtaking Floral Arrangements: Elevate your event with our stunning floral arrangements. Our talented floral designers craft breathtaking bouquets, centerpieces, and decorative floral elements to add a touch of nature's beauty to your celebration.
Tailored to Your Theme: Whether you're going for a classic, romantic look or a modern, minimalist style, our floral service is tailored to your theme and preferences. Each arrangement is a work of art, meticulously designed to complement your event's overall aesthetic.
Effortless Booking: Booking our floral service is effortless. Simply reach out to us, and our team will guide you through the process, ensuring your floral arrangements are ready to make your event truly special.
At Isla Events, we are dedicated to curating exceptional experiences throughout the planning process to ensure your event is a seamless success. Our step-by-step process is designed with the utmost care for our clients, ensuring that every detail is considered. We offer four key steps, each tailored to our range of services:
OUR PROCESS
Step 1 —
EXPLORE YOUR VISION
We work closely with you and your event team to explore and refine your unique vision. We gather inspiration from your ideas, consider logistics, and align with the overall purpose of your event. Together, we craft a customized design proposal, complete with itemized quotes and renderings. Whether in-person or via a call, we'll ensure your vision is brought to life.
Step 2 —
FINALIZE + SECURE YOUR BOOKING
Upon receiving your proposal, we'll review and make any necessary adjustments. To reserve your spot with Isla Events, we require a 50% deposit upon booking. The remaining balance is due 14 days before your event begins. This is where the creative journey begins, as we start sourcing and designing every aspect of your event.
Step 3 —
METICULOUS LOGISTICS
It eave the details to us. As your event approaches, our dedicated Operations Team will take charge. We'll finalize installation and retrieval schedules, address any queries you might have, and provide you with all necessary information. Our goal is to ensure that every logistical aspect of your event is seamlessly handled.
Step 4 —
EXPERIENCE THE MAGIC
The pinnacle of our process is the installation. This is when your event truly comes to life. On the day of your event, expect a call from our lead installation expert as they make their way to your location. They will arrive fully equipped, ensuring every rental piece is set to perfection. And after the event, we'll reach out to hear about your experience and ensure it matched your vision.
Frequently Asked Questions (FAQs)
Equipment Reservation and Delivery:
How to Reserve Equipment with Isla Events?
Initiate the equipment reservation by creating a "Wishlist" on our website or contact us at (647) 986-1314 or via email at islaevents@alethea.flowers.
When to Place Your Order?
We recommend ordering at least 72 hours before your event for secure delivery. Same-day orders are accepted, but availability may be limited. It's advisable to place your request two weeks in advance.
Deposit Requirement:
A 50% deposit is required to confirm the availability of your chosen equipment.
Delivery Fees and Hours:
Delivery/pickup fees apply for orders requiring this service. Delivery fees are city-based and may vary under specific circumstances. Standard delivery hours align with our business hours, with additional charges for off-hour deliveries.
Pickup Option:
Customers have the option to pick up and return items at our store to avoid delivery fees. Our pick-up address is: 401 Bentley St Unit 1, Markham, ON L3R 9T2.
Presence During Delivery:
You are not required to be present during delivery. We will provide confirmation via email or text with a photo upon delivery. Keep in mind that you accept liability for the items at the time of delivery.
Order Changes, Final Payments, and Cancellation Policies:
Making Changes to Your Rental Order:
Final changes must be submitted 7 business days before your event, coinciding with the final balance due date. You can add or modify items of equal or greater value than your initial deposit.
Final Balance Due:
The final balance for your rental order is due 3 business days before your event.
Cancellation Policy:
Cancellations within 48 hours of the scheduled delivery result in the loss of the 50% deposit. Cancellations within 24 hours of the delivery date result in the loss of 70% of the total contract amount, including the 50% deposit. Severe weather, acts of God, or declared emergencies allow for rescheduling, subject to availability. Funds paid roll over to the new order on the rescheduled date. If the client chooses not to reschedule and cancels the event, the client is responsible for 50% of the order total (the deposit). Any funds paid beyond the deposit are refunded. Cancellations after the truck has been loaded or delivered follow standard cancellation policies.
For any additional questions or specific inquiries, please feel free to contact us, and our team at Isla Events will be more than happy to assist you.
